Computer Vision: De toekomst van self-service

AI kiosks and checkout solutions may just be the future of self-service. They take self-service technology to the next level, remove unnecessary customer actions from the process and reduce reliance on barcodes and scanning. Instead, customers can present the items they want to pick up to the self-service solution with computer vision, which automatically recognizes products using artificial intelligence (AI).

The possibilities of AI kiosks and AI self-service technology are almost endless with a range of applications in various sectors, including retail. In this article, we will take a closer look at the different AI solutions, how they work, the feasibility and the main benefits of using AI self-service solutions.

How does an AI kiosk actually work?

While AI kiosks use advanced and innovative technology to transform the checkout and ordering process, the way they work doesn't change much from the checkout process of a regular self-service checkout.

1. GO THE CHECKOUT AREA FIND AN AI KIOSK THERE
The first part of the route in the checkout area is exactly the same. Each customer enters the checkout area and walks to the AI kiosk which is indicated by a green LED indicator as being available. Once the customer has found a self-service AI kiosk, they are ready to begin the self-checkout process.

2. PLACING ARTICLES/PRODUCTS ON THE TRAY
At the AI kiosk, the customer can simply place his tray with the articles/products on the kiosk. The integrated cameras then automatically recognize the products and place them in the shopping cart, the customer is ready to pay.

The cameras can recognize multiple products at the same time based on stored data. A customer's messages and the relevant products are recognized with a high degree of accuracy. Are products on top of each other? Then built-in weight sensors offer a solution. These are similar to those sensors used at self-scan checkouts and are an additional verification of the products. This fraud prevention technology virtually eliminates the need for random store checks or staff supervision.


3. VERIFY MESSAGES AND CHECKOUT
Once the groceries have been recognized by the AI kiosk and placed in the basket on the screen, the customer will be prompted to check and confirm that the correct items have been added. After the groceries have been confirmed, the customer can pay with their preferred payment method and complete the checkout process by paying.

Are AI Kiosks Suitable For Self-Checkout?

The pace at which AI kiosks are introduced will depend on their feasibility for self-service applications. The checkout process is very feasible from a computer vision standpoint because it can be standardized, and the AI technology has been benchmarked on the basis of human observation. In almost all cases, computer vision can recognize what humans can recognize. The product recognition is very accurate and the accuracy increases as more scans are made. The process is well suited for automation, as few applications require an individual approach. The low variance reduces the complexity of product recognition.

Overall, product recognition by the AI kiosk is possible with a high degree of accuracy, thanks to its standardization and minimal variance. AI kiosks and the associated technology are therefore very feasible for self-service applications.


Key Benefits of AI Self-Checkout

There are a number of benefits to using AI solutions in the self-service and self-checkout process, especially within the retail and restaurant sector. Discover the key benefits of using AI self-checkout in your business.

SCAN & RECOGNIZE PRODUCTS FASTER
AI kiosks are able to recognize products using the computer vision system significantly faster than a human and a traditional scanner that needs barcodes. Regular self-scanning takes a customer on average 2-3 seconds per product, so when you pay for three products you already spend 9 seconds on self-scanning. With computer vision, an AI kiosk can scan up to ten products in just 1 second. This considerable time saving results in shorter queues and a considerably faster throughput in the checkout area.

Ultimately, this improves the customer experience and increases customer satisfaction in your company. AI kiosks are expected to halve the typical transaction time for an average customer within 3 years.


INCREASED CHECKOUT CAPACITY
Customers who like to use self-service kiosks also hate standing in line. By leveraging AI self-service solutions, you can increase your capacity at peak times, so you can serve more customers and reduce queues. The faster product scanning combined with the autonomous nature of each AI kiosk and self-checkout saves considerable time.

IMPROVED CUSTOMER SERVICE
AI kiosks and their autonomous operation create new possibilities to automate tasks in the checkout zone that are better performed by a computer than by a human. Customers no longer have to scan their groceries and employees who normally handle the checkout process are now free to provide customers with advice and service. This results in better customer service as employees are more available to customers who need their help most.

FACILITATES CONTACTLESS TRANSACTIONS
The introduction of AI kiosks can also facilitate contactless checkout for customers. After the COVID-19 pandemic, some customers continue to prefer contactless service options. AI kiosks enable contactless checkout because every aspect of the checkout process, from scanning the products to paying for groceries and completing the checkout, requires no contact.

Get to know our AI solutions: the SLIM Balance

Pan Oston strives to be at the forefront of self-service kiosk technology. After the success of our AI-Kiosk at BACK-FACTORY together with Walkout Technologies, the SLIM Checkout Family has now also been expanded with a self-checkout that applies AI technology.

Pan Oston's SLIM family has an exciting new lineup of AI kiosks well suited to a range of self-service and self-checkout applications. The SLIM Balance Small and SLIM Balance Large each meet the requirements of a range of retailers, from large supermarkets to smaller food and non-food retailers.

The SLIM Balance balances on the border between traditional self-checkout with cash management integration and future self-service with computer vision. The different cameras provide a supported function in the self-checkout process. For example, it is possible to recognize products without a barcode and automatically add them to the shopping cart. Think, for example, of fruit where the SCO helps with a pre-selection so that customers no longer have to search through a menu for the right apple. This means a significant simplification of the purchasing process in the supermarket.

In addition, a head-over camera monitors the actions the customer takes during the checkout process to prevent theft. Based on learned actions, the AI technology knows when a possible situation arises where products are not paid for. The transaction process can then be stopped automatically, after which an employee can perform a check. As a result, random checks are no longer necessary.

Ready to discover the possibilities of AI self-service?

Our self-service specialists are ready to help your business explore the possibilities of AI kiosks and self-checkout and develop the best possible solution for your business. The ESSENCE AI kiosk and SLIM Balance self-checkouts ensure that the checkout zone is future ready.
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